Campaign Troubleshooting

How to resolve issues launching your campaign

Unable to see a Nami paywall in your app? Here are the 3 steps to follow to troubleshoot the issue.

1. Check the campaign exists

Visit Campaigns and check you have at least 1 campaign in the list.

Make sure a campaign is available under the placement label you are launching.

2. Check the campaign is live

The campaign status needs to be live :white-check-mark: in order to be launched in your app. Set the campaign live at the bottom of the page!

3. Check the Audience Filters

If you have audience filters, the device you are using to test may not match the rules. For example, you may have setup an Audience Filter to target English language devices. But your device is setup for British English. Therefore your device wouldn't match the rules.


Multiple Campaigns in a Placement

If you have setup multiple campaigns under 1 placement, Nami will attempt to launch every live campaign in the placement list, in order, until it finds one that matches your device's rules.