Customer FAQs
Questions you may have about using the Customers screen.
Helpful Resources
Why can't I see my customer's real names or usernames in this screen?
Nami has a strict no-PII policy. That means we don't collect emails or usernames or first/last names in our system. Every user gets assigned a psuedonym to make it easier to reference these anonymous customer records.
Why does a Customer have 0 App Sessions?
This customer was created by a server notification and hasn't yet been linked to a device in the Nami platform.
Why does a Customer have a Last Seen Time of N/A?
This customer was created by a server notification and hasn't yet been linked to a device in the Nami platform.
Updated almost 2 years ago