Pricing Eligibility by Platform

Nami guide to understanding trials and offers in Apple, Google, Roku, and more

Apple

Apple supports introductory offers and promotional offer types.

Summary

Introductory Offers

  • Current subscribers not eligible
  • Designed for new subscriber acquisition
  • Free trial or discounted price
  • Automatically applied by Apple if the user is eligible
  • Don't require signing

Promotional Offers

  • Current subscribers eligible
  • Designed for winback and upsell
  • Free or discounted price
  • Not automatically applied, you must specify a offer id to apply
  • Require signing to purchase
  • Can redeem even if subscriber has redeemed introductory offer

Summary of offer eligibility by subscriber state:

Offer TypeNew SubscriberCurrent SubscriberFormer Subscriber
IntroductoryYesNoMaybe*
PromotionalNoYesYes

*Only if user didn't already redeem an introductory offer for any product in the subscription group

Introductory Offers

πŸ“‘ Read about Introductory Offers in Apple Documentation

Introductory offers are available only for unsubscribed users who haven't already taken advantage of an introductory offer on any product in that subscription group.

Introductory offers can either be a limited-time discounted price or free trial.

Promotional Offers

πŸ“‘ Read about Promotional Offers in Apple Documentation

Promotional offers are only available to current and former subscribers.

Promotional offers can either be a limited-time discounted or free price.

Nami Eligibility States

Nami is able to check products for introductory and promotional offers and surface different paywall text and product copy based on this result. Learn more about Pricing Eligibility States

OfferTypeNami Eligibility
IntroductoryFreeTrial
IntroductoryPay up frontIntroductory
IntroductoryPay as you goIntroductory
PromotionalFreePromotional
PromotionalPay up frontPromotional
PromotionalPay as you goPromotional
None-Standard

Google

Google supports a variety of offers. Google doesn't have a concept of Introductory vs Promotional offer separation. Google instead separates their offers into New Customer Acquisition, Upgrade, and Developer Determined. Each of these offers can have Free Trial and/or Discounted Pricing phases.

πŸ“‘ Read about Offers in Google Play Documentation

Summary

New Subscriber

  • Only available for users who have never subscribed to the current subscription OR any subscription in this app
  • Google auto-evaluates eligibility

Upgrade

  • Only available for current subscribers upgrading from a chosen subscription and billing period
  • Google auto-evaluates eligibility

Developer Determined

  • Your app code decides if a user gets the offer
  • Google doesn't evaluate eligibility
  • Not supported by Nami

Summary of offer eligibility by subscriber state:

Offer TypeNew SubscriberCurrent SubscriberFormer Subscriber
New Customer AcquisitionYesMaybe*Maybe**
UpgradeNoMaybe***No
Developer DeterminedYour app code determines eligibilityYour app code determines eligibilityYour app code determines eligibility

*Only if offer eligibility is set to "Never had this subscription" and current subscription product is not the same as the offer product

**Only if offer eligibility is set to "Never had this subscription"

***Only if current subscription product and billing period is the same as the upgrade product and billing period

Nami Eligibility States

Nami is able to check products for introductory and promotional offers and surface different paywal text and product copy based on this result. Learn more about Pricing Eligibility States

OfferPhase 1 TypeNami Eligibility
New Customer AcquisitionFree TrialTrial
New Customer AcquisitionDiscounted PricingPromotional
UpgradeFree TrialTrial
UpgradeDiscounted PricingPromotional
Developer DeterminedFree Trialn/a
Developer DeterminedDiscounted Pricingn/a
None-Standard

Phases

Google Play allows up to 2 phases on an offer. This allows you to include a free trial for X days and then a pricing discount for Y days.

:warning: Nami doesn't yet support offer phases on paywalls. We look at the first phase only for eligibility and product display.

Amazon

Amazon supports free trials and/or promotional pricing.

Summary

Free Trial

πŸ“‘ Read about Free Trials in Amazon Docs

  • Can be used once on the current subscription product

Promotional Price

πŸ“‘ Read about Promotional Pricing in Amazon Docs

  • Can specify either all customers or only lapsed customers

Summary of offer eligibility by subscriber state:

Offer TypeCustomer SegmentNew SubscriberCurrent SubscriberFormer Subscriber
Free Trialn/aYesMaybe*Maybe*
Promotional PriceAll CustomersYesMaybe**Maybe**
Promotional PriceLapsed CustomersNoNoMaybe**

* Only if user didn't redeem a free trial on current/previous subscription

**Only if user hasn't redeemed a promotion on their current/previous subscription

Nami Eligibility States

Nami is able to check products for introductory and promotional offers and surface different paywall text and product copy based on this result. Learn more about Pricing Eligibility States

OfferCustomer SegmentNami Eligibility
Free Trialn/aTrial
Promotional PriceAll CustomersPromotional
Promotional PriceLapsed CustomersPromotional
None-Standard

Roku

Roku offers free trials or discounted base price for new subscribers.

πŸ“‘ Read about Trials and Offers in Roku Docs

Offer TypeNew SubscriberCurrent SubscriberFormer Subscriber
Free TrialYesMaybe*Maybe*
Discounted PriceYesMaybe*Maybe*

*Only if user has not taken advantage of a free trial or discounted price on any SKU in the last 365 days

Nami Eligibility States

Nami is able to check products for introductory and promotional offers and surface different paywall text and product copy based on this result. Learn more about Pricing Eligibility States

OfferNami Eligibility
Free TrialTrial
Discounted PriceIntroductory
NoneStandard